Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid NitroPush subscriptions. It forms part of our Terms of Service. If applicable law gives you rights that cannot be limited by contract, those rights take priority over this policy.

1. Subscription billing

• NitroPush Pro is a recurring monthly subscription billed in USD.
• The current base price is displayed before checkout and includes five active authenticated developer seats.
• Additional active authenticated developer seats may be charged at the rate shown on the pricing and billing pages. The peak seat count measured during the applicable billing period determines seat overage.
• Device counts, downloads, and bandwidth shown in the dashboard are informational and are not currently added to the subscription charge.
• Taxes, bank fees, foreign-exchange charges, or other legally required amounts may apply and will be shown or charged where applicable.

By activating a paid plan, you authorise NitroPush and its payment processor, Cashfree Payments, to collect recurring charges under the mandate you approve.

2. Cancelling a subscription

An organisation member with billing-management permission can cancel from Dashboard → Billing by selecting Cancel at period end. You may also email contact@nitropush.org from the account owner's email address. Include the organisation name, but never send payment credentials or private keys.

• Cancellation stops future renewal charges and normally takes effect at the end of the current paid billing period.
• Your paid features remain available until the access-end date displayed in the dashboard.
• After that date, the organisation moves to the free plan and its limits. Data exceeding free-plan limits may become unavailable or subject to retention and deletion rules.
• Deleting an app, project, team member, or uninstalling the SDK does not automatically cancel a subscription.
• Cancelling a payment mandate directly with your bank or payment app may stop future collection, but you should also cancel in NitroPush or contact us so account status can be reconciled.

Cancel before renewal processing begins. If a payment is already pending or completed, contact us and we will review the charge under the refund rules below.

3. Refund eligibility

Subscription fees are generally non-refundable once a paid billing period has started, and we do not automatically provide prorated refunds for unused time, reduced usage, deleted resources, or forgetting to cancel. We may approve a full or partial refund when:

• You were charged more than once for the same subscription period.
• The amount charged differs from the amount authorised or correctly calculated under the published pricing.
• A charge was taken after a cancellation had validly become effective.
• A verified NitroPush service failure materially prevented use of paid features for an extended period and we determine that a refund or service credit is appropriate.
• The payment was unauthorised, subject to identity and payment-provider verification.
• A refund is required by applicable consumer law or expressly promised in writing by NitroPush.

We do not ordinarily refund charges caused by customer configuration errors, app-store decisions, third-party outages, failure to secure account credentials, or use that violates our Terms of Service.

4. How to request a refund

Email contact@nitropush.org with the subject "Refund request" as soon as possible, preferably within seven calendar days of the charge. Include:

• The email address and organisation associated with the subscription.
• The charge date, amount, currency, and invoice or transaction reference.
• A concise explanation and any relevant screenshots or supporting records.

Do not send full card or bank details, OTPs, passwords, deployment keys, or signing keys. We may request additional information to verify account ownership and prevent fraud. A request does not guarantee approval.

5. Review and decision

We aim to acknowledge refund or billing-dispute requests within two business days and make a decision within seven business days after receiving all information reasonably needed to review the request. Complex, provider-led, or fraud-related reviews may take longer. We will communicate the decision to the account email.

If approved, a refund will not exceed the amount successfully collected for the disputed charge. A full refund may end the paid entitlement connected to that payment. A partial refund or service credit does not change the subscription renewal status unless we confirm otherwise.

6. Refund processing time

Approved refunds are returned through the original payment method wherever possible. Cashfree and the relevant bank or payment network control the final settlement timeline. Refunds commonly take 7–10 business days after initiation to appear, but some methods or banks may take longer. We will provide an available refund reference if you need to follow up with your bank.

7. Failed, pending, or reversed payments

• A failed payment does not create a paid entitlement unless the payment is later confirmed as successful.
• If your account is debited for a failed transaction, the payment provider or bank may automatically reverse it. Bank posting times vary.
• Pending charges and payment retries may take time to reach a final state. We will rely on verified provider records when resolving the account.
• If an approved refund fails or is cancelled by the provider, contact us with the refund reference so we can investigate or re-initiate it where permitted.

8. Chargebacks and billing disputes

Please contact us before initiating a chargeback so we can investigate quickly. Filing a chargeback does not itself cancel future subscription renewals. We may suspend paid access while an unauthorised-payment claim or chargeback is being investigated, and we may provide the payment provider with account, usage, cancellation, and transaction records relevant to the dispute.

9. Plan changes and promotional access

Free trials, credits, discounts, coupons, and manually granted subscriptions have no cash value and are not refundable unless their specific written terms say otherwise. If NitroPush changes a paid price, we will provide notice as described in our Terms of Service before the new price applies.

10. Account closure and data

Cancellation stops renewal; it does not automatically delete your account or customer content. Account closure and deletion are handled separately under our Privacy Policy and Terms of Service. Export anything you need before requesting deletion.

11. Contact

For cancellations, refund requests, or billing questions, use our Contact page or email contact@nitropush.org.